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Cancellation & Refund Policy

Last updated: 17 September 2026

This policy explains how cancellations and refunds work for the Kwik Klin laundry service in Varanasi and for Kwik Klin CRM subscriptions. Payments may be made by UPI, cash, or online through Razorpay.

1. Cancelling a laundry order

  • Before pickup — you can cancel free of charge by messaging us on WhatsApp or calling us. Any advance paid for that order is refunded in full.
  • After pickup, before processing starts — you can cancel and we will return your items. Any advance paid is refunded.
  • After processing has started — charges apply for the work already done on each item. Any advance paid above those charges is refunded.
  • Urgent orders — the urgent charge is not refundable once urgent processing has started.

2. Laundry refunds and compensation

  • Overpayment or duplicate payment — refunded in full once verified.
  • Unsatisfactory service — report it within 24 hours of delivery with your bill. Where the problem is ours, we will re-process the item free of charge; if that is not possible, we refund the service charge for that item.
  • Loss or damage — handled as described in our Terms & Conditions. Compensation is limited to 10 times the service charge for the affected item.
  • Refunds are not given for colour bleeding, shrinkage, or damage to weak or delicate fabric, buttons or embellishments that occurs despite normal care, or for stains that cannot be removed.

3. Kwik Klin CRM subscriptions

  • Free trial — every new account gets a 7-day free trial. No payment is taken during the trial, so there is nothing to refund if you do not continue.
  • Cancelling a subscription — you can stop at any time. Your plan stays active until the end of the period already paid for, and it will not be renewed.
  • Refunds — subscription fees and the one-time setup fee are paid in advance for the period chosen. Refund requests are reviewed case by case — for example, if you were charged twice, charged in error, or could not use the service because of a problem on our side.
  • Payments made through Razorpay are subject to Razorpay's processing; we do not store card or bank details.

4. How to request a refund

  1. Message us on WhatsApp at +91 96968 56069 with your order number or CRM account details, the amount and the reason.
  2. We confirm receipt and review the request within 3 working days.
  3. If approved, the refund is issued to the original payment method — UPI or online payments back to the same account, cash payments by UPI or cash at our shop.

Approved refunds are processed within 5–7 working days. The time for the amount to reach your account depends on your bank or payment provider.